Shipping & returns

Please refer to full Terms and Conditions


Delivery of Equipment and Software Access


Once Your payment has been verified, Your order will be processed for dispatch. When Your order has been shipped you will be notified by email with information to track your order.


Equipment will be delivered to You by Common Carrier unless otherwise agreed with Us in writing. Risk in the Equipment will be transferred to you upon shipment.


The costs associated with shipping goods to You will be charged a fixed price for metro areas in Australia. Any location deemed to be outside metro or overseas will have freight calculated at the time your order is placed and will be charged to You.


We are not liable for losses incurred if Equipment is delivered to incorrect addresses in cases where You have provided the incorrect address. Please check your order confirmation carefully and ensure you contact us immediately if there is an issue.


You must notify Us in writing within 1 business day from the receipt of the Equipment from the Common Carrier (or other mutually agreed delivery method) if any of the Equipment has not delivered in accordance with the Agreement or is any such Equipment is damaged.  Failure to notify Us in accordance with this clause will constitute acceptance of the Equipment.




Cooling Off



We do not provide a refund if You change Your mind unless You are within any cooling off periods as required under the Australian Consumer Law.



If a return is made within an applicable cooling off period under the Australian Consumer Law then the Equipment must be returned to us at Your expense and must be undamaged, fully functional in accordance with the Documentation, complete and in its original packaging in a resalable condition and received by Us within any applicable cooling off period.